Frequently asked questions

General answers

Why should I use Eventful?

Eventful helps you figure out what you'd rather be doing. Get notified when your favorite band is coming to town, discover what is happening in your city today, this week, or this month, and share those events with your friends and family. (back to top)

Where do you get all these events?

They come from you the community, as well as our partners, and yes, we crawl the web. The best events come from you.

We collect event information through individuals, partners and crawling. We take privacy and copyright protection very seriously and do everything possible to respect both. If you have any concerns regarding the event information on Eventful, contact us and we will address the issue as quickly as possible. (back to top)

Does it cost anything to use or join?

Nothing. It's free! Whether you're an individual or a large organization, it's still free. (back to top)

Where are your Terms of Service?

It's right here. It's linked to from the bottom of every page on the site. (back to top)

I'm interested in trying out new features and giving feedback. How can I help?

Here at Eventful we are constantly reviewing feedback to improve user experience and create new features. One of the ways we do this is through usability testing. If you'd like to get paid to do user testing for Eventful and other websites, you can register at UserTesting.com and they will notify you when new tests are available. (back to top)

Account answers

How do I change my location?

Well, that's a great question. We have a few answers for you depending on which location you're asking about.

1. The location on my profile:

   The location on your profile is the same location one we use when we send you relevant Weekly Bulletin emails. It's also the location we use to help generate the My Eventful section of the site.

   To change this location, you can go to My Eventful and look in the second section titled "Favorite performers' events near me". Look for the link titled "Change my location" in that area.

2. The location I'm currently searching:

   This is what we call your "current location" because it's set to whatever you recently searched. It's not permanent by any means, and you can change it in quite a few places. The easiest way to change it is to go to the home page and click on the link titled "Change location" near where the categories list of events is.

How do I change my username?

Having an identity crisis? We can help...

Just write us and include your current username and your desired username. (back to top)

How do I cancel/delete my account?

DON'T LEAVE US!! But if you must, simply contact us with your username and/or email address and we'll take care of it. (back to top)

How do I edit my email preferences?

Go to the Email Preferences page. If you do not have a username and password, you'll need to click "join now" to select a username and password. Otherwise, you can always click on the unsubscribe link in any of our emails to change your preferences. (back to top)

Event answers

How do I add an event?

You need to be a registered user, and signed in. Then, just go here and go crazy!. (back to top)

Can I add commercial events?

Sure. Refer to the Terms of Service for important policy information about what content is not permitted on the site. (back to top)

How do I modify or delete an event record I created?

When you're signed in, just click the "Edit this event" link in the middle column of the event's detail page. If you want to delete an event from the list, click the "Withdraw this event" link in the same middle column. (back to top)

How do I modify or delete an event record someone else created?

Well, you can't. But, what you can do is (1) leave a comment on the page as to what the true details are and (2) click the "Report problem" link on the page (usually located near the bottom right) and let us know exactly what the problem is. (back to top)

I found duplicate events. What should I do?

Click the "Report problem" link on the page (usually located near the bottom right) and let us know it's a duplicate. We'll fix it right up. (back to top)

Performer answers

How do I modify or delete a performer record I created?

When you're signed in, just click the "Edit this performer" link in the right column of the performer's detail page. (back to top)

How do I modify or delete a performer record someone else created?

Well, you can't. But, what you can do is (1) leave a comment on the page as to what the true details are and (2) click the "Report problem" link on the page (usually located near the bottom right) and let us know exactly what the problem is. (back to top)

I found duplicate performers. What should I do?

Click the "Report problem" link on the page (usually located near the bottom right) and let us know it's a duplicate. We'll fix it right up. (back to top)

I'm a performer. How can I see all of the places I'm being demanded?

Go to your Performer page and click on "Performer Dashboard" in the green box at the top of the page (make sure you are signed into Eventful and that you have already claimed your page). Then, click on "See all events and Demands" to keep track of all the cities where you are being Demanded. (back to top)

I'm a performer. How can I contact everyone who demanded me?

Go to your Performer page and click on "Performer Dashboard" in the green box at the top of the page (make sure you are signed into Eventful and that you have already claimed your page). Scroll to the bottom of the page and click on "Send a message." Choose the city you would like to contact. Your Demanders will receive an email saying "Performer name has just responded to your Demand in city." There will be a link to click to view the message, which will appear on the Demand page of the city you just contacted. (back to top)

I'm a performer and added an event. Why doesn't it show up on my performer page?

Go to the event's detail page, click "Add performer" and search your performer name. Submit it to the event detail page, and it will automatically show up on your Performer page. (back to top)

I'm a performer and someone already created a page for me. How do I take control of it?

Go to the performers setup page and fill in all the required fields. Once connected to your page, you will have access to edit your bio, images, links. You will also be able to add your events and use your Performer Dashboard. (back to top)

Demand answers

Tell me about the "Demand Widget".

We've created several widgets designed for fans and performers to leverage Demand outside of Eventful. You'll typically choose a different widget depending on where you are posting it.

Flash Demand Widget - Made for MySpace & Websites
JavaScript Demand Widget - Made for Blogs & Websites
Facebook Demand App - Made for Facebook

Fans post Demand Widgets in order to encourage other local fans to Demand a performer in their town. Performers post the Demand widget on their own websites, MySpace Page, and Facebook Page in order to ask their fans where they should tour. (back to top)

What is "critical mass" for a demand?

The "critical mass" is the number of demands required in a particular location for a performer to book an event. This number is solely determined by each performer.

Performers can login to their Performer Dashboard to view up-to-date stats on where they are demanded, and the demographics of the fans demanding them.

If the performer doesn't know about us yet, though, we'll contact them for you when we think there is enough of a critical mass to get the performer to come and play. Of course, that's very subjective on our part, but we'll at least contact the performer and let them know that they have a ton of people who want to see them play in a particular area. Then it's their call! (back to top)

Hey, my attempt to join a demand didn't work! What should I do?

We do limit the number of demands you join for one performer. We also have a fraud check so that fans cannot artificially increase demands, demanding the same artist come to their town over and over. Sometimes, this gets in the way when a few people try to sign up from within the same network or from the same computer.

If you think you're experiencing this issue you can: (a) use a different computer if possible, or (b) wait 24 hours and then try again.

We have these rules in place so people are counted as accurately as possible while trying to avoid counting any person more than once. Sometimes people try to vote more than once (just like the election process), and because we're trying to help the performers judge the actual number of people who would come see them in a particular area, we work diligently to catch fraud as best as we can. (back to top)

What if I change my mind about joining a demand?

Go to the Demand Page you want to leave. To get there click "My Eventful" (in the top header), scroll down to the "My Demands" section, and then find and click on the Demand you want to leave. Click the yellow "Demanded" button to be removed from that particular demand. That's it! (back to top)

How do I report fraudulent activity?

If you know of fraudulent activity, please contact us with all the evidence you have so that we can investigate. (back to top)

How do I post a Demand Widget on my MySpace page, blog or website?

Go to the performer's page on Eventful and you will find the Demand Widget featured on the side of the page. Click "customize" to change the colors and size and to get the HTML code for the widget. Now just paste that widget code into your MySpace page, website, or blog! (back to top)

Why doesn't the JavaScript Demand Widget work on MySpace?

MySpace does not allow JavaScript. However, our standard Flash Demand Widgets have been designed to work on MySpace. (back to top)

Performers: Why isn't my Demand Widget displaying all the cities where I am demanded?

You probably have the city-specific Demand Widget posted rather than the global Demand Widget. You can get the code for the global Demand Widget by going to your Performer Page (in the search drop down select 'performers'). In order to get the city-specific Demand Widget go to a specific Demand Page (in the search drop down select 'demands'). (back to top)

Venue answers

I found duplicate venues. What should I do?

Click the "Report problem" link on the page (usually located near the bottom right) and let us know it's a duplicate. We'll fix it right up. (back to top)

How do I modify or delete a venue page I created?

When you're signed in, just click the "Edit this venue" link in the right column of the venue's detail page. (back to top)

How do I modify or delete a venue page someone else created?

Well, you can't. But, what you can do is (1) leave a comment on the page as to what the true details are and (2) click the "Report problem" link on the page (usually located near the bottom right) and let us know exactly what the problem is. (back to top)

User answers

Hey, this user's doing something against your Terms of Service! What should I do?

Contact us immediately and tell us what that user's username is and what pages (url/web address) they are doing things against our Terms of Service. (back to top)

A user is being generally annoying, what should I do?

Ask them nicely not to be annoying. If they're still annoying refer them to Dale Carnegie's book "How to Win Friends and Influence People". (back to top)