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      Business and Customer Service Skills Seminar with Tim Smith in Anderson

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      February 6, 2013

      Wednesday   9:00 AM - 4:00 PM

      2701 Enterprise Drive
      Anderson, Indiana 46013

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      EVENT DETAILS
      Business and Customer Service Skills Seminar with Tim Smith

      Nationally recognized sales and business training

      from Tim Smith

      Business and Customer
      Service Skills


      presented by

        

       

      Wednesday, February 6, 2013

      Flagship Enterprise Center

      2701 Enterprise Drive, Anderson


      Choose from two sessions:

      Morning Session:  9 AM - 12 PM

      Afternoon Session: 1 PM - 4 PM


      In-depth for training your staff on:

      • Learning the keys for making a great first impression
      • The ‘basics’ of proper telephone etiquette
      • Effective listening techniques
      • Reducing stress and turnover at your business
      • Dealing with hard-to-please behavior
      • Dealing with irate and angry people
      • Creating an 11-point customer contact process
      • How to speak the customer’s language

       

      Tim has delivered tailored training programs on management skills, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business; non-profit, for profit, academic, government and union and non-union shops. He has worked with Home Depot, The Pentagon, Herr Foods, United States Tennis Association and the Executive Office of Former President Bill Clinton.


      Cost is only $15 for an individual, or $20 for your entire group! 

       

       

       

       

      Categories: Conferences & Tradeshows | Sales & Retail

      Event details may change at any time, always check with the event organizer when planning to attend this event or purchase tickets.
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