Business and Customer Service Skills Seminar with Tim Smith in Anderson

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February 6, 2013

Wednesday   9:00 AM - 4:00 PM

2701 Enterprise Drive
Anderson, Indiana 46013

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Business and Customer Service Skills Seminar with Tim Smith

Nationally recognized sales and business training

from Tim Smith

Business and Customer
Service Skills


presented by

  

 

Wednesday, February 6, 2013

Flagship Enterprise Center

2701 Enterprise Drive, Anderson


Choose from two sessions:

Morning Session:  9 AM - 12 PM

Afternoon Session: 1 PM - 4 PM


In-depth for training your staff on:

  • Learning the keys for making a great first impression
  • The ‘basics’ of proper telephone etiquette
  • Effective listening techniques
  • Reducing stress and turnover at your business
  • Dealing with hard-to-please behavior
  • Dealing with irate and angry people
  • Creating an 11-point customer contact process
  • How to speak the customer’s language

 

Tim has delivered tailored training programs on management skills, customer service and interpersonal skills training to thousands of participants and clients in all sectors of business; non-profit, for profit, academic, government and union and non-union shops. He has worked with Home Depot, The Pentagon, Herr Foods, United States Tennis Association and the Executive Office of Former President Bill Clinton.


Cost is only $15 for an individual, or $20 for your entire group! 

 

 

 

 

Cost: Morning Session - Individual 15.00

Morning Session - Group 20.00

Afternoon Session - Individual 15.00

Afternoon Session - Group 20.00

Categories: Conferences & Tradeshows | Sales & Retail

Added: Jan 1, 2013 at 1:19 PM // Last Modified: Jan 4, 2013 at 03:47 PM
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