Change Location × Exeter, United Kingdom

    Recent Locations

      Sales Through Service 1:1 Coaching - FREE 1 HOUR TELEPHONE CONSULTATION in Exeter


      • Sales Through Service 1:1 Coaching - FREE 1 HOUR TELEPHONE CONSULTATION Photo #1
      1 of 1
      July 2, 2019

      Tuesday  11:00 AM (on various days)

      162/3 Fore Street
      Exeter, Devon EX4 3AT

      Performers:
      • No Performers Listed
      EVENT DETAILS
      Sales Through Service 1:1 Coaching - FREE 1 HOUR TELEPHONE CONSULTATION

      “60-80% of customers who describe themselves as satisfied do not go back to do more business with the company that initially satisfied them” (Forbes) At Momentum South West we provide Customer Service Training to help you engage and retain your customers, building loyalty and advocacy. In fact, we'd go so far as to say that our Customer Service Training Course gives you all of the tips and resources you need to make your customers really fall in love with your business. In a world where going above and beyond is more necessary than ever, do you find yourself considering any of these points: Is what we’re doing for our customers effective? Are we meeting their objectives first time? People are demanding more of us – how do we as a business keep adapting? We’re doing a good job – so why are they leaving us? When we think about Sales thru Service, we start to consider some of the following things: What are your Customers ‘Touchpoints’ (digital, face to face, or phone) What is it like to walk in your customers shoes? What is your Customer Contact plan? Is it working and how do/should I implement one? Reviewing your logistics – are you set up to win? Do you fully utilise the skills and attributes of your staff/team to give the best service?    We can help you understand how you can implement processes and procedures that will delight your customers. We’ll look at breaking down each stage from enquiry to sale, right through to the aftercare. Can you afford to miss out on this free consultation?  ‘We recently asked Momentum to come and deliver a session for us on customer service. We are a business that already puts this at the heart of what we do but the experience Momentum have in their team (Ex M&S) interested me. We had a great session which included the majority of our team and left us with actionable ideas, many of which we are now in the process of implementing. Very happy to recommend them to others - a great success.’ Alistair Banks - Director - Optix Solutions  

      Categories: Business & Networking

      This event repeats on various days:

      Event details may change at any time, always check with the event organizer when planning to attend this event or purchase tickets.