The Art of Customer Service
When
Nov 12, 2009 10:30 am - 11:30 am (Thursday)
Where
King County Library System - Valley View Branch
17850 Military Road South
Seattle, WA 98188
Seattle, WA 98188
47.443166
-122.273593
Who
What
Customer service would seem to be so simple, yet every day we encounter many examples of poor customer service. Often, the people who deliver bad customer service don't realize that'...
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Event details: The Art of Customer Service
Description
Customer service would seem to be so simple, yet every day we encounter many examples of poor customer service. Often, the people who deliver bad customer service don't realize that's what they're doing. In this 60 minute seminar, author, speaker, and trainer Don R. Crawley will share ten tactics you can use immediately to delight your customers. Just as importantly, you'll learn some of the major customer disservice traps and how to avoid them.
Cost
Free.More about these performers
Don R. Crawley
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