Valuing Your Customers: Contact Management And Customer Relationship Management for Small Business
When
Sep 4, 2008 6:00 pm - 8:30 pm (Thursday)
Where
What
Extending and deepening your relationship with customers is a critical aspect of growing your business. This class will help you understand how to use Contact Management/ Customer ...
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Event details: Valuing Your Customers: Contact Management And Customer R...
Description
Extending and deepening your relationship with customers is a
critical aspect of growing your business. This class will help
you understand how to use Contact Management/ Customer
Relationship Management tools to accomplish this. Topics
include: Defining Contact Management and Customer Relationship
Management; differences and similarities between them;
importance of structured/managed relationships with customers;
migrating from Contact Management to CRM; using CRM to analyze
your 10 most profitable customers and fire your worst 10;
factors influencing CRM investment; CRM best practices; in depth
pros and cons of common Contact Management/CRM applications;
integrating CRM with your business applications; and more...
Cost $30.00 online, $35.00 at the door.
critical aspect of growing your business. This class will help
you understand how to use Contact Management/ Customer
Relationship Management tools to accomplish this. Topics
include: Defining Contact Management and Customer Relationship
Management; differences and similarities between them;
importance of structured/managed relationships with customers;
migrating from Contact Management to CRM; using CRM to analyze
your 10 most profitable customers and fire your worst 10;
factors influencing CRM investment; CRM best practices; in depth
pros and cons of common Contact Management/CRM applications;
integrating CRM with your business applications; and more...
Cost $30.00 online, $35.00 at the door.
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