BEGIN:VCALENDAR
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//EVDB//www.eventful.com//EN
VERSION:2.0
X-WR-CALNAME:Valuing Your Customers: Contact Management And Customer R
	elationship Management for Small Business in San Jose at San Jose Ente
	rpreneur Center - Eventful
BEGIN:VEVENT
DTSTART:20080904T180000
DTEND:20080904T203000
DTSTAMP:20080928T153834Z
SUMMARY:Valuing Your Customers: Contact Management And Customer Relati
	onship Management for Small Business
DESCRIPTION:  Extending and deepening your relationship with customers
	 is a critical aspect of growing your business. This class will help y
	ou understand how to use Contact Management/ Customer Relationship Man
	agement tools to accomplish this. Topics include: Defining Contact Man
	agement and Customer Relationship Management\; differences and similar
	ities between them\; importance of structured/managed relationships wi
	th customers\; migrating from Contact Management to CRM\; using CRM to
	 analyze your 10 most profitable customers and fire your worst 10\; fa
	ctors influencing CRM investment\; CRM best practices\; in depth pros 
	and cons of common Contact Management/CRM applications\; integrating C
	RM with your business applications\; and more... Cost $30.00 online\, 
	$35.00 at the door. \n
LOCATION:San Jose Enterpreneur Center @ California, United States
SEQUENCE:1222616314
UID:E0-001-013877557-4
URL:http://eventful.com/E0-001-013877557-4
END:VEVENT
END:VCALENDAR