What Customers Really Want and How to Give it to Them (What Customers Really Want and How to Give...

One of the major challenges we face in dealing with customers is satisfying the customer’s needs while maintaining business goals and standards. In this workshop, you will learn what customers really want and need from us. In addition, you will leave with skills that you can apply immediately, enabling you to manage customer interactions in a way that benefits you, as well as the customer. As a result of this session, you will be able to: Clarify what customers really want from us. Respond productively to emotional and angry customers. Use customer-focused, customer-friendly language. Increase your personal power and reduce stress. Program Specifics Audience: All Service Providers Duration: 6 hours Class size: maximum 15 Learning Methodology: Current best practices in Adult Learning Methodology Practical, engaging, experiential, and interactive For more information contact Elys Brewda at elys@3c4ace.com, www.3c4ace.com